{"id":13,"date":"2026-02-06T03:25:07","date_gmt":"2026-02-05T13:40:07","guid":{"rendered":"https:\/\/luluh.sa\/?page_id=13"},"modified":"2026-02-15T22:50:49","modified_gmt":"2026-02-15T09:05:49","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/luluh.sa\/en\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<h3>Return and Exchange Policy<\/h3>\n\n<h4>Lulu\u2019a Uniforms Store<\/h4>\n<p>\nTo ensure our customers\u2019 satisfaction and trust, Lulu\u2019a Uniforms Store provides the following return and exchange policy:\n<\/p>\n\n<h4>1. Conditions for Returns and Exchanges<\/h4>\n<ul>\n    <li>The customer must request a return or exchange within 7 days of receiving the order.<\/li>\n    <li>The product must be unused, unwashed, and in its original condition.<\/li>\n    <li>All original tags must remain attached to the product.<\/li>\n    <li>Attach the purchase invoice or provide the order number.<\/li>\n<\/ul>\n\n<h4>2. Non-Returnable or Non-Exchangeable Products<\/h4>\n<ul>\n    <li>Uniforms custom-made or modified according to the customer\u2019s measurements.<\/li>\n    <li>Products that have been used, washed, or damaged.<\/li>\n    <li>Discounted products or items in special promotions (if indicated).<\/li>\n<\/ul>\n\n<h4>3. Acceptable Return Cases<\/h4>\n<ul>\n    <li>Products with manufacturing defects.<\/li>\n    <li>Receiving a product different from the order.<\/li>\n    <li>Damage caused during shipping.<\/li>\n<\/ul>\n<p>In these cases, the store bears all shipping costs.<\/p>\n\n<h4>4. Return and Exchange Procedures<\/h4>\n<ul>\n    <li>Contact customer service within the specified period.<\/li>\n    <li>Provide the order number and clear photos of the product (if defective).<\/li>\n    <li>Wait for store approval and follow shipping instructions.<\/li>\n    <li>After receiving and inspecting the product, the return or exchange will be processed.<\/li>\n<\/ul>\n\n<h4>5. Refunds<\/h4>\n<ul>\n    <li>Refunds will be issued via the same payment method used for the purchase.<\/li>\n    <li>Refund processing takes 5 to 14 business days depending on the payment provider.<\/li>\n    <li>If the return is not due to a defect or store error, the customer bears the shipping cost.<\/li>\n<\/ul>\n\n<h4>6. Exchanges<\/h4>\n<ul>\n    <li>Products can be exchanged for another product based on availability.<\/li>\n    <li>Any price difference will be either paid by or refunded to the customer.<\/li>\n    <li>The customer bears shipping costs for regular exchanges.<\/li>\n<\/ul>\n\n<h4>7. Order Cancellation<\/h4>\n<ul>\n    <li>Orders can only be canceled before shipping.<\/li>\n    <li>Once shipped, the order cannot be canceled and must follow the return policy.<\/li>\n<\/ul>\n\n<h4>8. Contact Us<\/h4>\n<p>\nFor inquiries or to request a return or exchange: <br>\nEmail: <a href=\"mailto:luluh.maryam1@gmail.com\">luluh.maryam1@gmail.com<\/a><br>\nPhone: <a href=\"tel:+966542821600\">00966542821600<\/a>\n<\/p>\n\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Return and Exchange Policy Lulu\u2019a Uniforms Store To ensure our customers\u2019 satisfaction and trust, Lulu\u2019a Uniforms Store provides the following return and exchange policy: 1. Conditions for Returns and Exchanges The customer must request a return or exchange within 7 days of receiving the order. The product must be unused, unwashed, and in its original [&#8230;]\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/luluh.sa\/en\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/luluh.sa\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/luluh.sa\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/luluh.sa\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/luluh.sa\/en\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":2,"href":"https:\/\/luluh.sa\/en\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":7125,"href":"https:\/\/luluh.sa\/en\/wp-json\/wp\/v2\/pages\/13\/revisions\/7125"}],"wp:attachment":[{"href":"https:\/\/luluh.sa\/en\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}