Return and Exchange Policy
Lulu’a Uniforms Store
To ensure our customers’ satisfaction and trust, Lulu’a Uniforms Store provides the following return and exchange policy:
1. Conditions for Returns and Exchanges
- The customer must request a return or exchange within 7 days of receiving the order.
- The product must be unused, unwashed, and in its original condition.
- All original tags must remain attached to the product.
- Attach the purchase invoice or provide the order number.
2. Non-Returnable or Non-Exchangeable Products
- Uniforms custom-made or modified according to the customer’s measurements.
- Products that have been used, washed, or damaged.
- Discounted products or items in special promotions (if indicated).
3. Acceptable Return Cases
- Products with manufacturing defects.
- Receiving a product different from the order.
- Damage caused during shipping.
In these cases, the store bears all shipping costs.
4. Return and Exchange Procedures
- Contact customer service within the specified period.
- Provide the order number and clear photos of the product (if defective).
- Wait for store approval and follow shipping instructions.
- After receiving and inspecting the product, the return or exchange will be processed.
5. Refunds
- Refunds will be issued via the same payment method used for the purchase.
- Refund processing takes 5 to 14 business days depending on the payment provider.
- If the return is not due to a defect or store error, the customer bears the shipping cost.
6. Exchanges
- Products can be exchanged for another product based on availability.
- Any price difference will be either paid by or refunded to the customer.
- The customer bears shipping costs for regular exchanges.
7. Order Cancellation
- Orders can only be canceled before shipping.
- Once shipped, the order cannot be canceled and must follow the return policy.
8. Contact Us
For inquiries or to request a return or exchange:
Email: luluh.maryam1@gmail.com
Phone: 00966542821600
